Privacy Policy

South Bay Dental Loft

Effective Date: March 24, 2026

South Bay Dental Loft ("South Bay Dental Loft," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information through our website (the "Site"), and through any related services that link to this Policy.

We may update this Policy from time to time. The date at the top of this page indicates the latest revision. We encourage you to review this Policy periodically to stay informed about how your information is handled.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Site or submitting any personal information.

SMS Messaging Terms

By opting in to receive SMS messages from South Bay Dental Loft, you agree to the following terms:

SMS Messaging Service — By providing your mobile number, you consent to receive text messages from South Bay Dental Loft, including appointment reminders, updates, promotions, and other relevant communications.

Message Frequency — You may receive up to 4 messages per month, depending on your preferences and activity.

Message and Data Rates — Standard message and data rates may apply according to your mobile carrier's plan.

Privacy — Your information will be used in accordance with this Privacy Policy.

Opt-Out Instructions — You may opt out at any time by replying STOP to a message from us. For assistance, reply HELP or contact our office directly.

Liability — South Bay Dental Loft is not responsible for any carrier-related charges, delays, or errors in message delivery.

No Sharing of SMS Information — Mobile phone numbers and SMS opt-in consent will not be sold, rented, shared, or otherwise disclosed to any third parties or affiliates for marketing or promotional purposes under any circumstances. Information collected through our SMS program is used solely to communicate with you about your care and our services. Limited disclosure to subcontracted service providers strictly supporting the operation of our SMS program (such as messaging platform vendors) is permitted only as necessary to deliver these messages and is not considered third-party sharing for marketing purposes.

By opting in, you confirm that you are the authorized owner of the phone number provided and that you are at least 18 years old.

What Is Personal Information?

"Personal information" refers to data that identifies or can reasonably be linked to an individual, such as your name, address, email, phone number, or payment details.

It does not include aggregated or anonymized data that cannot identify you personally.

Information We Collect

Active Collection

We collect personal information you voluntarily provide when you:

Request an appointment or contact our office
Fill out forms or submit inquiries online
Subscribe to newsletters or updates
Participate in surveys, events, or promotions
Provide payment or insurance details
Communicate with us by email, text, or other means

This may include:

Your name, address, email address, phone number, and date of birth
Insurance information and dental/medical health history
Payment information (credit-card or billing details)
Demographic or contact preferences
Any other details you choose to share when communicating with our team

Passive Collection

When you use our Site, certain data may be collected automatically, such as:

IP address, browser type, operating system, and device information
Pages visited, links clicked, and time spent on the Site
Referral URLs (how you arrived at our Site)
Cookies or similar technologies used to improve your browsing experience

If any automatically collected information is linked to your personal data, it will be treated as personal information. Otherwise, it is analyzed only in aggregate form to improve our Site and services.

You can adjust your browser settings to manage or disable cookies, but doing so may affect how our Site functions.

How We Use Personal Information

We use personal information for the following purposes:

To operate and improve our website and services
To schedule, manage, and confirm appointments
To process payments and verify insurance
To respond to inquiries, feedback, or support requests
To communicate treatment updates, reminders, and patient information
To send relevant updates, educational materials, and marketing communications (if opted in)
To comply with applicable laws, regulations, or legal requests
To protect against fraudulent or unauthorized activity

We may store and process your data in the United States or in secure third-party systems used by our practice.

How We Share Information

South Bay Dental Loft does not sell or rent your personal information.

Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. This is a strict policy and applies regardless of any other provisions in this section.

We may share limited information only as necessary with:

Service Providers: Trusted vendors who perform functions on our behalf (such as hosting, data management, billing, and communications).
Insurance and Healthcare Partners: To coordinate treatment, verify coverage, and process claims.
Legal Authorities: When required by law, regulation, subpoena, or court order.
Business Transfers: In the event of a merger, acquisition, or practice transition, information may be transferred as a business asset.

We require all third-party partners to maintain strict confidentiality and data protection standards consistent with HIPAA and applicable state law.

Links to Other Websites

Our Site may include links to external websites operated by other entities. We are not responsible for the privacy practices, security policies, or content of such sites. We encourage you to review their privacy policies before providing personal information.

How We Protect Your Information

We use administrative, physical, and technical safeguards to help secure your personal information against unauthorized access, loss, misuse, or alteration.

These measures include:

Encrypted data transmission
Secure hosting and storage
Restricted staff access based on role and necessity

While we take reasonable precautions, no online system is 100% secure. Please protect your account credentials and notify us immediately if you believe your information has been compromised.

Your Choices

You may opt out of receiving promotional emails by following the "unsubscribe" link in those messages. You may also contact our office directly to update or correct your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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South Bay Dental Loft

3610 Lomita Blvd #203 Torrance, CA 90505

Phone: (310) 373-9701

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