Privacy Policy

Effective Date: February 27, 2026

South Bay Dental Loft (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or opt in to receive SMS messages.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name
• Phone number
• Email address
• Appointment details
• Information submitted through contact forms
• SMS consent and communication preferences

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data via cookies or analytics tools

Health Information

If you become a patient, we may collect protected health information (PHI) in accordance with applicable healthcare privacy laws, including HIPAA. Any PHI is handled separately under our Notice of Privacy Practices.

‍

2. How We Use Your Information

We may use your information to:

• Schedule and confirm appointments
• Send appointment reminders and care instructions
• Respond to inquiries
• Provide requested services
• Send practice updates or limited marketing communications (if you opt in)
• Improve our website and patient experience
• Comply with legal and regulatory obligations

‍

3. SMS Communications

If you opt in to receive SMS messages:

• We collect your phone number and consent to send messages.
• Message frequency varies based on appointment activity and communication needs.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Reply HELP for assistance.

We do not sell or share your phone number or SMS opt-in information with third parties for marketing purposes.

‍

4. Sharing of Information

We do not sell your personal information.

We may share information only as necessary to:

• Process payments
• Provide messaging services through secure third-party service providers
• Comply with legal obligations
• Protect the rights and safety of our patients and practice

All service providers are required to safeguard your information.

‍

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

‍

6. Your Rights and Choices

You may:

• Opt out of SMS communications at any time by replying STOP
• Request access to or correction of your personal information
• Request information about how your data is used

For matters involving protected health information, please refer to our Notice of Privacy Practices.

‍

7. Cookies and Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. You may disable cookies through your browser settings; however, doing so may affect website performance.

‍

8. Children’s Privacy

Our website and SMS services are not intended for individuals under the age of 18 without parental or guardian consent.

‍

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

‍

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

South Bay Dental Loft
3610 Lomita Blvd, Suite 203
Torrance, CA 90505
Phone: (310) 373-9701
Email: hello@sbdentalloft.com